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STEVEN M GORNEY
- Phone:- 312-513-3264
- Email:- steve.gorney@outlook.com
- Address:- Mt Prospect, 60056 IL
Strategic Programs & Operations Leader with over 20 years of success driving SaaS delivery, enterprise consulting, and
technical operations for global organizations. Proven record of scaling partner enablement, directing large professional
services teams, and leading multimillion-dollar cloud transformation initiatives across AWS, Azure, and Google. Adept
at building executive-level client relationships and implementing data-driven governance frameworks that improve
customer retention, accelerate sales cycles by up to 20%, and grow bookings to over $12 million annually. Skilled in
program management, revenue forecasting, SLA performance, and cross-functional alignment to deliver measurable
business outcomes. Recognized for driving 95%+ client satisfaction, retention rates, and double-digit year-over-year
growth by bridging strategy, technology, and execution. Committed to empowering teams, optimizing operations, and
advancing Veeva’s mission of delivering innovative cloud solutions for life sciences.
PROFESSIONAL EXPERIENCE
PARTNER SALES ENABLEMENT/SALES ENGINEER/TAM
CORO CYBERSECURITY
01/2021 - CURRENT
CHICAGO IL
- Orchestrated partner enablement initiatives, including immersive product demos, competitive insights, and objection-handling playbooks, boosted partner-led closed deals by 3× in 6 months while enhancing pipeline velocity.
- Cultivated strategic partner and client alliances, leveraging consultative technical engagement to achieve partner retention, and reinforce Veeva's positioning as the go-to cloud innovation partner.
- Coached partner-side sales engineers in advanced methodologies like MEDDPICC and technical storytelling, increasing average deal size and shortening sales cycles.
- Developed a data-driven engagement scorecard, integrating lead-gen metrics and campaign performance to optimize partner participation, elevate satisfaction, and inform scalable enablement strategies.
ONDEMAND ACCOUNT MANAGER/SE/TAM
DUCK CREEK TECHNOLOGIES
01/2018 - 01/2021
ROSEMONT IL
- Performed Data Center/SaaS/Azure Implementations.
- Resolved, of client issues on the first response, strengthening trust, and ensuring seamless adoption of Duck Creek OnDemand SaaS, driving, uplift in CSAT scores within six months.
- Led SaaS contract governance and clarification for 20+ enterprise clients, proactively minimizing disputes, enhancing transparency, and reducing escalations by year-over-year.
- Facilitated monthly operational reviews with executives, aligning SLA performance, uptime metrics, and rootcause analysis to achieve, system availability and higher client confidence.
- Drove, annual growth in existing accounts through consultative expansion strategies and solution optimization, maintaining, client retention rate across portfolio.
SOLUTIONS/OPERATIONS DIRECTOR
US TECHSOURCE
01/2013 - 01/2018
SCHAUMBURG IL
- Directed professional services team delivery across SaaS and cloud platforms, creating a standardized migration framework that reduced deployment timelines and increased project throughput.
- Built and expanded C-level relationships with over 40 enterprise accounts, aligning technical solutions with business outcomes to secure over $4 million in annual service bookings, and achieve sustained customer satisfaction ratings.
- Optimized sales operations and technical delivery models, integrating VMware and VCE solutions into go-tomarket strategy, driving YoY growth in services revenue, and expanding footprint in key strategic accounts.
- Implemented scalable resource allocation and process automation strategies, boosting team utilization, and reducing operational overhead while enhancing partner enablement and client delivery efficiency.
CLIENT SOLUTIONS DIRECTOR
VMWARE/VCE
01/2006 - 01/2013
LISLE IL
- Drove joint sales engagements with VMware, Cisco, and EMC partners, accelerating solution adoption and reducing enterprise consulting sales cycles, while increasing regional win rates.
- Delivered $12M in enterprise consulting bookings across the Central Region, surpassing targets, through tailored solution strategies and deep alignment with client business objectives.
- Led go-to-market execution across cloud services, SaaS applications, and professional services, collaborating with channel partners and enterprise clients to expand portfolio adoption and revenue streams.
- Developed and presented solution proposals (SOWs) with precise technical and business requirements, ensuring on-time delivery of design, development, and testing phases, achieving client satisfaction.
DIRECTOR, SOLUTION SERVICES
NETWORK ASSOCIATES/MCAFEE
01/1999 - 01/2006
OAKBROOK IL
- Directed end-to-end sales and service delivery of enterprise hardware and SaaS solutions, acquiring 40+ new enterprise clients and consistently exceeding quotas.
- Led and developed regional delivery managers, project managers, consultants, and channel partners, optimizing team performance and achieving on-time, on-budget project delivery.
- Increased North America bookings to $8M and revenue to $7M, driving profitability through scalable service models and solution alignment with customer business goals.
- Built executive-level client relationships, translating technical requirements into tailored solutions that improved adoption rates and reinforced long-term strategic partnerships.
SENIOR MANAGING CONSULTANT
PRICEWATERHOUSECOOPERS
01/1997 - 01/1999
ARLINGTON HEIGHTS IL
- Directed a Security & Network Practice of 28 consultants and project managers, delivering 15+ large-scale implementations with zero critical vulnerabilities identified during compliance audits.
- Partnered with executive leadership on budgeting, staffing, and performance frameworks, optimizing resource allocation and achieving cost efficiency gains across consulting operations.
- Led enterprise security and SaaS transformation engagements, aligning technical roadmaps with client business objectives and driving, improvement in audit-readiness scores.
- Developed and executed talent management programs including performance objectives, bonus structures, and career pathing, resulting in an increase in consultant retention and team satisfaction.
INFORMATION TECHNOLOGIES MANAGER
HARRIS BANK/NESBITT BURNS SECURITIES
01/1993 - 01/1997
CHICAGO IL
- Revamped network infrastructure by consolidating disparate systems onto Windows NT, increasing transaction processing speeds and reducing latency for enterprise banking operations.
- Deployed and optimized WAN connectivity across 15 branch locations, cutting transaction times, and enhancing data transfer speeds, ensuring seamless user experience and system reliability.
- Directed cross-functional IT teams in SaaS, cloud, and infrastructure modernization initiatives, achieving, uptime while reducing operating costs, through automation and system consolidation.
- Implemented proactive monitoring and security frameworks, mitigating risks and ensuring compliance with enterprise standards resulting, audit pass rate across three consecutive years.
- Migrate Mainframe clients to Microsoft NT.
EDUCATION
Bachelor of Science: Information Technologies/Computer Science
DePaul University
CHICAGO IL
CERTIFICATIONS
- Splunk: Certified Sales
- Pure Storage: Certified Sales
- Palo Alto Networks: Certified Sales
- VMware Inc.: VI3 Install and Configure (ITIL Foundation), VSP
- Network Associates: Network Sniffer Training (Network Analysis, Troubleshooting, Expert Sniffer Analyzer)
- Angel Group: Project Management (Concept and Methodologies, Project Risk and Management, Planning, and Risk Management)
- 3COM: WAN Technologies (Bridge, Router, TCP/IP and remote access configuration and support)
- Microsoft Certified Engineer: MSE, Windows Support, Windows NT 3.51, Windows NT 4.0 Update
- Novell NetWare CNE Training: Novell Certified NetWare Engineer program
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